These Terms and Conditions govern the contractual relationship between Tildetec – Unipessoal, Lda, under the tax number 516022873, with registered office at Avenida Estados Unidos da América, 23, 1.º Dto, 1700-164 Lisboa and telephone number 218 384 600, hereinafter referred to as the “Company”, and the purchaser of the service, hereinafter referred to as the “Client”.
1.1 All reservations must be made at least 24 hours in advance through our website or by email at office@club8.pt.
1.2 A reservation shall only be considered confirmed upon receipt of a confirmation email from the Company and/or receipt of proof of payment, in accordance with the agreed conditions.
1.3 The Company reserves the right to refuse a service in the event that vehicles of the requested category are not available.
2.1 Methods: We accept payment by bank transfer, credit card and cash (subject to the limits imposed by applicable tax legislation).
2.2 Payment: A deposit of 100% of the estimated amount is required at the time of booking. Any additional charges (e.g. extra hours, additional services, amenities) must be settled upon completion of the service.
2.3 VAT: All prices shown include VAT at the applicable legal rate, unless expressly stated otherwise.
Due to the exclusive nature and logistical planning of our services, the following cancellation charges shall apply:
4.1 Airports: The service includes 90 minutes of complimentary waiting time after the flight has landed. We monitor flights in real time; however, after this grace period, a waiting fee of €120.00 per hour shall apply.
4.2 Other Locations (Hotels/Offices): The service includes 15 minutes of complimentary waiting time. After this period, the waiting fee referred to in the previous clause shall apply.
4.3 The Company shall not be held liable for delays caused by circumstances beyond its reasonable control, including, but not limited to, extreme weather conditions, strikes, road closures or serious accidents involving third parties.
5.1 The Client must inform the quantity and volume of luggage at the time of booking.
5.2 For safety reasons and in compliance with road traffic legislation, the Company reserves the right to refuse luggage that exceeds the vehicle’s trunk capacity or poses a safety risk (e.g. hazardous materials).
5.3 The Company shall not be held liable for valuables left inside the vehicles after completion of the service.
5.4 Children: The Client is required to inform, at the time of booking, whether they will be travelling with children requiring child restraint systems (car seats/booster seats), indicating the child’s age. The Company reserves the right to refuse to provide the service if the child’s safety cannot be ensured.
5.5 Animals: The transport of domestic animals is only permitted upon prior request and provided that they are properly secured in appropriate carriers, with the exception of guide dogs.
6.1 Smoking: Smoking is strictly prohibited inside vehicles, including electronic cigarettes and vaping devices.
6.2 Behaviour: The Company reserves the right to immediately terminate the service, without any right to a refund, if the Client or any accompanying passengers display abusive or dangerous behavior, or are under the excessive influence of alcohol or drugs.
6.3 Eating: Eating is strictly prohibited inside the vehicles.
6.4 Cleaning and Damage: If the vehicle requires extraordinary cleaning (e.g. due to vomiting, stains) or suffers damage caused by the Client, a minimum cleaning fee of €300.00 shall be charged, or the full cost of repair if higher.
6.5 Seat Belts: The use of seat belts is mandatory for all passengers in accordance with applicable road traffic legislation. The Company shall not be held liable for physical injuries or fines resulting from the Client’s failure to comply with this obligation.
6.6 Fines and Negligence: The Client shall be responsible for reimbursing any fines or damages resulting from their own actions (e.g. opening vehicle doors without checking for safety) or from insisting on stops in prohibited locations.
7.1 Route changes requested by the Client during the performance of the service (including additional stops or significant uncontracted detours) are subject to the driver’s approval and operational availability, and may result in additional charges in accordance with the applicable price list.
7.2 Compliance with Road Traffic Regulations: CLUB 8 drivers are instructed to strictly comply with road traffic laws and regulations. Under no circumstances shall the driver exceed speed limits or disregard traffic signs at the Client’s request in order to compensate for delays, with safety always taking precedence.
8.1 The Company reserves the right to subcontract services to trusted partners, ensuring that the vehicle category and quality standards are equivalent to or higher than those of the contracted service.
9.1 The processing of personal data carried out in the context of the use of the website and the provision of the services is governed by the Privacy Policy, available on the website, which forms an integral part of these Terms and Conditions for all legal purposes.
By using the website and contracting the services, the Client declares that they have read and acknowledged the content of the said Privacy Policy.
10.1 The Company provides a Complaints Book (physical and/or electronic), available upon request, in accordance with applicable law.
10.2 This contractual relationship shall be governed by Portuguese law.
10.3 For the resolution of any dispute arising from this contract, and without prejudice to mandatory consumer protection rules, the courts of the District of Lisbon shall have jurisdiction, with express waiver of any other jurisdiction.
The Company may amend these Terms and Conditions at any time. Updated versions shall be published on the website and shall take effect from the date of publication.