Help & FAQs

Reservations may be made directly through our online booking system, via email, or by telephone. For corporate or private events requiring complex logistics, our operations team is available to design a bespoke mobility plan. We ensure the seamless management of multiple vehicles and coordinate every detail to guarantee an impeccable service.

Certainly. We make every effort to accommodate requests for specific vehicles within our fleet categories. Should you have a preference for a chauffeur who has previously served you, please indicate this at the time of booking. Subject to availability, we will ensure that continuity to provide you with absolute comfort and familiarity.

Discretion and security are our core pillars. All our chauffeurs are bound by strict non-disclosure agreements (NDAs). To protect your identity in public spaces, we use pre-arranged codes on greeting signage, avoiding the display of your name or destination. Furthermore, our encrypted system facilitates communication with your chauffeur without sharing personal contact details, preserving your total anonymity.

Indeed. We provide a specialized Meet & Greet service focused on convenience and security. Your chauffeur will provide full assistance with your luggage from the arrivals hall to the vehicle. We monitor flights in real-time to adjust pickup times automatically, ensuring your chauffeur is curbside the moment you land, regardless of delays.

To guarantee the availability of your preferred vehicle or chauffeur, we recommend booking as early as possible. However, our operations team is available 24/7 to facilitate last-minute requirements with the same efficiency and exacting standards that define our brand.

Yes, our chauffeurs are elite professionals. In addition to advanced training in defensive and evasive driving, as well as personal security, they are experts in etiquette and discretion. They are trained to adapt to each client’s profile – whether meeting the rigorous demands of executives and public figures or providing a refined experience for leisure travels – maintaining an impeccable posture and proactive courtesy at all times.

Absolutely. We understand that flexibility is paramount. You may request adjustments to your schedule, itinerary, or vehicle type by contacting our operations team. We will facilitate all possible modifications, subject to fleet availability, to ensure the continued excellence of your experience.

For point-to-point transfers, no minimum duration applies. For hourly disposal services, where the vehicle and chauffeur remain exclusively at your back and call, a minimum booking period is required. We invite you to consult with our team for a proposal tailored to your specific itinerary.

For long-distance travel, we enhance our safety protocols with rigorous mechanical inspections prior to departure and meticulous route planning. Our chauffeurs are trained in fatigue management to ensure a smooth, safe journey, allowing you to work or rest in total tranquility throughout the trip.

Every journey is designed to be seamless yet perfectly adaptable. Should you require an additional stop, a scenic detour, or any bespoke adjustment, our chauffeurs handle it with the utmost precision. All requests are managed in real-time, ensuring your itinerary remains uninterrupted while maintaining the elegance you expect from a premium luxury experience.

Yes, our entire fleet is equipped with high-speed Wi-Fi and a curated selection of complimentary amenities, including chilled mineral water, refreshing towels, and multi-device chargers. Upon request, we can provide bespoke additions such as champagne or floral arrangements. Our goal is for the vehicle interior to serve as an extension of your office or sanctuary for relaxation.

Certainly. We offer tailored solutions for clients requiring regular transportation or corporate accounts. By establishing recurring service, you will benefit from a dedicated account manager and priority scheduling, streamlining the entire reservation and billing process.

Indeed. Our service transcends mobility by offering comprehensive Lifestyle Concierge support. Our team possesses in-depth local knowledge of the destinations where we operate and is perfectly positioned to provide exclusive luxury hospitality recommendations, secure restaurant reservations, or design bespoke sightseeing itineraries. Our objective is to ensure that every detail of your stay is coordinated with the same sophistication and precision we dedicate to your driving.

Absolutely. We possess extensive experience in managing logistics for VIP groups. For a party of 25, we can provide a coordinated fleet of executive-class minivans, depending on your preferences for privacy and group dynamics. A dedicated operations coordinator can be assigned to ensure that all pickups, transfers, and schedules are executed with absolute synchronicity and seamless comfort.